Privacy Policy

1. Introduction

HOVALOFT LIMITED (Registry Code: 11205624) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Company information and job title
• Project requirements and preferences
• Communication records with our team
• Payment and billing information

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and cookies
• Referral sources

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our video production and photography services
• Communicating with you about projects, quotes, and services
• Processing payments and managing contracts
• Sending marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To fulfill our services and contractual obligations
• Legitimate Interest: For business operations and website improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With trusted service providers who assist in our business operations
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

• Client project data: 7 years after project completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: 7 years as required by UK law

7. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your personal data is processed within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.

ICO Website: https://ico.org.uk